Here’s some recent feedback we’ve received from you guys via email. Want to tell us about your experience? Email us.
“I’ve had my Brain Bag for 30 days now and I absolutely love it. When I placed my order, I added the 4Z Vertical Brain Cell with it. I had looked at the site at the brain cell and the available colors and decided that I wanted the Cayenne color. When placing my order, Cayenne was not an available option so I went with black. However I did make a comment with the order that I had wanted cayenne and was disappointed that it was not available even though the web site showed pictures of it.
Boy was I surprised when my order arrived and the Brain Cell was Cayenne like I had wanted. Your crack staff read my comment and went into your store and found one for me and sent it. It is ABSOLUTELY FABULOUS that someone took the time to read my comment and go find what I wanted. I am so glad that after all my research that I decided to buy my replacement backpack from Tom Bihn. There is so much room in it, I’m sure I could put a change of clothes (or two) in the front compartment for short trips and not need to check a bag with the airlines.
After seeing, feeling and using my Brain Bag, Brain Cell and Snake Charmer I’m glad I’m not closer to your store or I would be there way too much.
Thanks for your wonderful products and great service.”
“I’ve had my Small Cafe Bag for just over a week, and it’s fantastic. Just exactly what I was looking for – bag big enough to handle a few small electronic devices (camera, phone) plus a bit more, but not too small, and not so big that it’s just a messenger bag. I love the quality, the little rings inside, the zippered front pocket, the back slash pocket, and the color (black/wasabi).
Just wanted to say a big thank you to you all.”
” Last week I wrote to ask about cats and the cork fabric. My Little Swift arrived today, and it is just lovely. The cat in question (who looks a lot like Grendyl)gave it a cursory sniff and promptly settled herself in the box.
I am in the process of putting my stuff in the bag to take to needlework group tonight and show off. Many thanks for a great product.”
“Thank you for completing my Medium Cafe Bag so quickly, and before my return to Tokyo on August 12.
I am always pleased with your products and service.”
“My bag arrive in superb condition. So far, it exceeds my expectations. I was surprised by the Brain Cell as I understood it was backordered. Its nice to see high quality products made right here at home. Thanks again.”