“I got my bag [Empire Builder] as promised on Wed of this week, just in time to pack it up for a flight later that evening.
I just wanted to congratulate you all on a fine piece of luggage. The design, the build quality, and the ergonomics are by far the best I’ve ever experienced in a laptop bag (and I’ve owned quite a few, including many “high quality” brands).
It is great to see that there are still companies that take pride in their work and believe that customers appreciate quality not just fancy designs of low cost workmanship.
As much as I liked your bags on the website it was still a difficult decision
especially when you can’t see and feel the bag personally. What made the difference for me was (a) the strength of your online reviews and (b) the responsiveness of your customer support. Even though I can walk into a store and touch a Tumi or Briggs, I would never be able to have an email dialogue with someone responsible for building the product!
Thanks and keep up the good work. America needs more companies like yours.” – M.M.