“How does a bag manufacturer stand out in a field that’s cluttered with players and wannabe players?
With Tom Bihn, the recipe is simple: load your products with thoughtful features grounded in real-world experience; hand sew them in the U.S., using tough, high quality materials that reek of quality; and in a nod to (home) Seattle’s weather, equip them with YKK splashproof zippers so everything stays dry.”
Read the full review of the Synapse at Practical Hacks. See also: the Synapse.
Recent customer feedback:
“I just wanted to thank Tom Bihn for an excellent bag and excellent service. I saw the Synapse in a magazine and checked out your website – your bags are rather expensive but I figured I’d give one a try (Synapse). It arrived ahead of time (the grey was backordered but came much more quickly than anticipated) and is very high-quality in both materials and craftsmanship. Thank you for creating such an excellent, well-designed product, and for the great service. Looking forward to years of use!”
“I got one of your messenger bags a couple years ago, to carry my Mac back and forth to work. Since then, I was issued a PC laptop at work, and I use the bag they gave me. It’s coming apart. My wife says that I’m tough on things, and it’s true. I think that there needs to be a hardened line of products like “Toughskins”, or “Fisher-Price”, or “Tonka” for adults like me. Your bag is the “Toughskins” of messenger bags, because I’ve only broken it in, not broken it.
Thanks for the quality product!”
“I’ve had this bag [Super Ego] for awhile, but have only just recently been able to use it for it’s intended purpose – my employer finally got me a laptop!
An HP Elitebook 8740w now graces my desktop, as a replacement for a CAD workstation, which means this sucker is big, and HEAVY (almost 12 pounds! ). I was eager to put the Absolute Shoulder Strap to the test with this monster, which I did for the first time on Monday… And it performed beautifully!
No pinching, no pulling, no “rope burn” at the side of my neck; I was very impressed at how well the wide and long neoprene part of the strap acted as a cushion and shock absorber at the same time, making my daily stroll to and from the bus stops a breeze. I’m curious how it will feel this summer as I go jacket-less, ie. less padding between me and the strap.”
Above: A picture from the Imago Metrics evaluation of the Super Ego.
Recent customer feedback:
“I’m writing to extend my thanks and appreciation for the efforts of
I ordered an Empire Builder last month, hoping to take it on a business
trip this month. When the backorder was extended due to what I imagine
is justifiably high demand, I wrote back asking for help, and Eliam
worked with me to suggest other bags that might work for my purposes.
That in itself was an unexpected pleasure. Then, last Friday, he emailed
and called to say that there was an Empire Builder available. I was busy
arranging the trip I’m on now and couldn’t respond right away, but due
to his persistence I was able to get in touch with him before the
shipping deadline and my Empire Builder was waiting for me on Monday.
I’ve had a large cafe bag and other bits and pieces over the last few
years, so at this point I can hardly say that I’m surprised at the
quality of your products — but I was more than pleasantly surprised to
get such excellent, attentive, unstinting customer service, no fuss
Keep up the good work!”
“Hi wonderful folks at Tom Bihn! We’ve been so happy with our products!. On our recent trip to Istanbul,
we were sitting at the food court in Newark when we saw another traveler carrying a Steel Tri-Star, and
my husband whispers to me, “I think I like that color better.” His Tri-Star? The Indigo one. So guess what?
Hubby’s getting a Steel Tri-Star for Christmas! And the blue one? I’ll use it when I need to pack more than
what I can fit in my Western Flyer. That’s not often, but it can be, when we go on our cruises (darn those
formal nights!). Love always! Please say hi to Darcy for me. She is the best.”
- Lani from http://www.Travelite.org
“The Ristretto is my iPad bag Xanadu. It’s the bag I had almost given up on. Tom Bihn clearly love their products and it is easy to see why. They are lovingly made, the design has is well thought out and there are countless small design touches. No other bag I have used ticks as many boxes as this one and if I have to criticise anything it would be the cost.
But even that feels a little churlish. These are bags to be loved, used and probably passed on and when looked at in that way, they are an investment that will repay you with many years of use.
My search is over.”
More: Tom Bihn Carry-On Luggage for Travel by Chris Pirillo
“The Tri-Star is not only durable, it also comes with several different carry methods. You can use it as a backpack, a cross-shoulder strap or even a normal over-the-shoulder strap concoction. Jake has been using these particular bags since 2006, and reports that he has never had any issues with wear and tear. They stand the test of time while saving you space. That, my friends, is what the perfect carry-on should be doing.”
“El Ristretto for iPad es un bolso innovador. Tiene una gran capacidad que no necesariamente salta a la vista en un principio, hasta que empezamos a cargarlo y llenarlo de lo que llevamos cotidianamente con nosotros. Uno de los aspectos más importantes que buscamos en nuestro proceso de investigación, fue el de encontrar bolsos que -aparte de estética, practicidad y polifunción – brinden protección superior de posibles golpes o maltratos a nuestro iPad. El Ristretto también logró impresionarnos en ese punto.”
Translation, courtesy of Eliam Puente, our Customer Service Representative:
“The Ristretto for iPad is an innovative bag. It has a large capacity that is not necessarily obvious until you begin filling it up with what you take on a daily basis. One of the most important aspects we seek in our research is finding a bag that, apart from aesthetics, practicality and multi-functionality, provides superior protection from possible shock or abuse to our iPad. The Ristretto also managed to impress us in this regard.”
“As someone who has always loved bags, something that doesn’t exactly thrill my hubs — the bag themselves, and the fact that I love them — it was certainly much to my surprise when he suddenly starting talking about bags. A lot. Make that constantly. But not just about any bags … and, no, my affinity for Michael Kors and Marc Jacobs hadn’t finally rubbed off on him. He had become acquainted, through a minimalist packing website, with today’s Sure Thing: Tom Bihn bags. Soon it was a love affair. And I’m beginning to understand.”