Recent customer feedback:
“I’m writing to extend my thanks and appreciation for the efforts of
I ordered an Empire Builder last month, hoping to take it on a business
trip this month. When the backorder was extended due to what I imagine
is justifiably high demand, I wrote back asking for help, and Eliam
worked with me to suggest other bags that might work for my purposes.
That in itself was an unexpected pleasure. Then, last Friday, he emailed
and called to say that there was an Empire Builder available. I was busy
arranging the trip I’m on now and couldn’t respond right away, but due
to his persistence I was able to get in touch with him before the
shipping deadline and my Empire Builder was waiting for me on Monday.
I’ve had a large cafe bag and other bits and pieces over the last few
years, so at this point I can hardly say that I’m surprised at the
quality of your products — but I was more than pleasantly surprised to
get such excellent, attentive, unstinting customer service, no fuss
Keep up the good work!”
“Hi wonderful folks at Tom Bihn! We’ve been so happy with our products!. On our recent trip to Istanbul,
we were sitting at the food court in Newark when we saw another traveler carrying a Steel Tri-Star, and
my husband whispers to me, “I think I like that color better.” His Tri-Star? The Indigo one. So guess what?
Hubby’s getting a Steel Tri-Star for Christmas! And the blue one? I’ll use it when I need to pack more than
what I can fit in my Western Flyer. That’s not often, but it can be, when we go on our cruises (darn those
formal nights!). Love always! Please say hi to Darcy for me. She is the best.”
- Lani from http://www.Travelite.org
“The Ristretto is my iPad bag Xanadu. It’s the bag I had almost given up on. Tom Bihn clearly love their products and it is easy to see why. They are lovingly made, the design has is well thought out and there are countless small design touches. No other bag I have used ticks as many boxes as this one and if I have to criticise anything it would be the cost.
But even that feels a little churlish. These are bags to be loved, used and probably passed on and when looked at in that way, they are an investment that will repay you with many years of use.
My search is over.”
More: Tom Bihn Carry-On Luggage for Travel by Chris Pirillo
“The Tri-Star is not only durable, it also comes with several different carry methods. You can use it as a backpack, a cross-shoulder strap or even a normal over-the-shoulder strap concoction. Jake has been using these particular bags since 2006, and reports that he has never had any issues with wear and tear. They stand the test of time while saving you space. That, my friends, is what the perfect carry-on should be doing.”
“El Ristretto for iPad es un bolso innovador. Tiene una gran capacidad que no necesariamente salta a la vista en un principio, hasta que empezamos a cargarlo y llenarlo de lo que llevamos cotidianamente con nosotros. Uno de los aspectos más importantes que buscamos en nuestro proceso de investigación, fue el de encontrar bolsos que -aparte de estética, practicidad y polifunción – brinden protección superior de posibles golpes o maltratos a nuestro iPad. El Ristretto también logró impresionarnos en ese punto.”
Translation, courtesy of Eliam Puente, our Customer Service Representative:
“The Ristretto for iPad is an innovative bag. It has a large capacity that is not necessarily obvious until you begin filling it up with what you take on a daily basis. One of the most important aspects we seek in our research is finding a bag that, apart from aesthetics, practicality and multi-functionality, provides superior protection from possible shock or abuse to our iPad. The Ristretto also managed to impress us in this regard.”
“As someone who has always loved bags, something that doesn’t exactly thrill my hubs — the bag themselves, and the fact that I love them — it was certainly much to my surprise when he suddenly starting talking about bags. A lot. Make that constantly. But not just about any bags … and, no, my affinity for Michael Kors and Marc Jacobs hadn’t finally rubbed off on him. He had become acquainted, through a minimalist packing website, with today’s Sure Thing: Tom Bihn bags. Soon it was a love affair. And I’m beginning to understand.”
Posted by honeybee33 on Ravelry:
“Just wanted to share an anecdote about my new(-to-me) Tom Bihn Swift.
I recently bought an ever-so-slightly-used Swift plus accessories from another raveler and when I got it was unpleasantly surprised to find that everything reeked of cigarette smoke. (Don’t be hatin’ – it was stored in a different household from the lovely non-smoking seller, who had no idea that household’s odor would be so penetrating and pervasive.)
I had heard several ravelers mention that storing “smoky” yarn or knitting-bags with a dryer-sheet did the trick for them, so I gave it a try. Tah-dah! – floral-scented cigarette smoke. /:~\
As a last-ditch effort, I wrote to Tom Bihn asking if they had any advice. They turned me on to a product they carry called MiraZyme, which is actually for removing mildew and musty smells from their nylon bags but that might work for my issue. Was I shocked when the following day I received an email explaining that they had gone ahead and tested it on the cork for me and they could report that it was safe for use on that material! (what proactive customer service!)
So, I bought some (well, I added a few other items to my order, because the MiraZyme was only two dollars and I had to justify the shipping, right?). ;~) I just tried it out last night and I am pleased to report that it totally did the trick! Everything smells just fresh-as-a-daisy. When I was done there was a slight blue-green tint to the water, so something did bleed, but it might’ve been the suede-like insert in the Organizer Wallet. (Also, for those of you who might be wondering if the cork is safe to get wet? I soaked it and it dried like a dream. Looks and feels just like it did prior to its bath!)
I plan on shooting the Swift with a bit of Nikwax (their water-resistant refresher) just in case, but overall I’m deliriously pleased with my first-ever Tom Bihn experience. (or does this count as an “adventure?” Maybe not as exciting as most Tom Bihn users, but plenty thrilling for my life!) ;~D”
~ hb33, a firm convert ~
src="http://www.tombihn.com/blogimages/swiftetteblog.jpg" alt="TOM BIHN
Cork Fabric After 5 Years" width="249" height="300">
Above: the a href=”http://www.tombihn.com/page/001/PROD/KNIT/TB0660L”>Little Swift in Cork.
“My laptop and other smaller items go in a Tom Bihn Checkpoint Flyer – the one piece of luggage I have used for more than 6 months.”
“I have one major complaint with Tom Bihn’s products. They are so good that I’ve ordered too many (not really, you can never own too much Tom Bihn stuff). Let’s start with the shipping—the only things that are padded are the bags. Unlike so many other on line add ons, the shipping fees are always accurate and honest. Secondly, there is no long wait and continual checking necessary; the shipping information comes quickly; in fact, it comes more quickly than any other company I’ve ever dealt with.
Now to my complaint—it takes an extra day of planning to decide which Tom Bihn items I’m taking on the next trip. I enjoy Maverick’s videos and they are well done and accurate. I only wish he’d make a series on “take this for this trip or that trip.” Alas, I’m rambling. In short: I deal with no other company in the U.S. that has better products, better customer service and a more genuine attitude toward creating satisfied customers. Even my cat Grendyl (see Riley’s friends) has a difficult time deciding which product to nap on. Presently he favors the Western Flyer but I just ordered a new Ristretto for my MacBook Air which may become his favorite after he explores it for a day or two. Or, perhaps he’ll go back to the Brain Cell. Who knows? Thanks for everything you do!!!!!!!!!!!!!!!!!!!”