Alan of Daily Gadget (who has previously reviewed Tom Bihn bags for his Daily Gadget blog and forums) recently blogged about the customer service he received from Tom Bihn Customer Service Associates Brian, Alex, and Amy:
“So earlier today I ordered a new green strap [for the Super Ego with a standard fastex clip. $5, no big deal, right?
Well, not even a hour goes by when I got a call from the company. They wanted to let me know that they could not get my strap out today, but they were going to make one for me tomorrow and send it out. They wanted to let me know as they always try to ship same day, and in this case they just couldn’t.
I was rather impressed. That’s a lot of attention for a $5 strap.
Tom Bihn already won me over as a customer with their excellent products, but they have made me an evangelist for their company with great customer service like this!”