Wax Banks: Why pay more for your courier bag?

“I’ve got a Super Ego bag from Tom Bihn, a bag/luggage designer from Washington state. The Super Ego is an unbelievable, a monstrous bag: capacious, tough as nails, even stylish, with a waterproof zipper and buckles for what I understand to be pretty much the best laptop sleeve you can buy. Other than a general ergonomic concern with courier bags, I’ve never had a complaint about my Bihn bag, and I wouldn’t hesitate to buy from the company again.

Today the buckle on the front pocket broke.

I called customer service and explained that the plastic had snapped. Without prompting, the service rep said, ‘Can you remove the male portion of the buckle from the bag?’ Yep. ‘We’ll send you a new one on Monday.’

Done.”

Read the full post at Wax Banks.

darcy | 29 January 2010 10:03 am