“Dear Tom Bihn Bags,
I bought one of your messenger bags when the company was in Santa Cruz. That bag has been through a wild series of events over the last 13 years — it’s been stuffed and unstuffed a zillion times, dragged through hundreds of airports, banged up, kicked around on trains, spilled on, rained on, used as a protective barrier against police shooting rubber bullets, attacked by a dog, stolen off a bus (and recovered), used to secret beer into movies, — there’s more, but through all that, the bag has held up and is still functioning. The zipper finally gave out, and the reflective strip on the cover has fallen apart, but goodness, this thing is in relatively good shape and has been a fantastic bag for a long time.
I’m ready to buy a new bag — especially with an adjustable strap — and while there are great bags out there, beautiful even, I’ve never seen any that match the quality and durability of my Bihn bag, so I’m getting another.
I just wanted to drop you a line and let you know how pleased I am with my Empire Builder. When I purchased it three years ago, people thought I was crazy for paying so much for “just a bag.” Well now their bags look a right mess and mine looks as good as the day I bought it. It’s survived three years of law school and countless trips unfazed. And the integration of the laptop carrier is genius. Thanks for making such a thoughtfully designed and durable product. You have a customer for life.”
“Tom & team-I just wanted to thank you for the excellent service. I
know I’m local but I ordered my Ristretto after hours on the 19th expecting
it to take a couple of days to arrive. It arrived today and as usual it is
everything I expected. I wanted something I could tote my iPad and a few
other items without lugging my notebook bag. Well built and well thought out.
Thank you for another great product.”
“I just wanted to thank you again for your consistent efforts in fulfilling my order. I have received all of it and am glad I ordered from your company. The quality and customer support has been excellent, and in the future I will gladly refer others to the Tom Bihn company.”