“What’s impressive is how much direct feedback the people at Tom Bihn actually take into account in this interactive environment. It is not uncommon for company staff to post a teaser about an upcoming product or ask people for opinions about specific features about upcoming items, with a photo or two. At that point, the loyal readers respond with honest feedback, and there can be a lively exchange over the merits of various features, until the designs are tweaked to better meet customer requests.”
Read the full post at The Travelite® FAQ.
Travelite: Good travel-related customer service in this day and age?
Seattle Store Open Tuesday 05/19
Our Seattle Store/Factory Showroom will be open Tuesday, May 19th from 3:30 to 5:30. For more information, visit our Contact page. The store will next be open sometime in early June.
About.com Europe Travel: Review of TOM BIHN Packing Cubes
“There are few products that I’ve found indispensable over my years of travel. With today’s proliferation of electronic travel technology and the cables, dongles, and power bricks that one needs to pack, we all need a method of organizing all that stuff so it doesn’t escape into chaos at the moment a battery charge is needed–and the Tom Bihn packing cubes are the best I’ve found for the task.” Read the full review or visit the Packing Cubes page.
In stock: Checkpoint Flyer (all colors)
The Checkpoint Flyer is back in-stock in all colors: Black/Indigo, Black/Crimson, Black/Steel, and Black/Black.
Note: the PC Checkpoint Flyer – designed to fit the larger PC laptops that won’t fit in the “Mac sizes” of Checkpoint Flyer – continues to be available for pre-order and ships by early-mid June.
Macworld: Cut down on cables (Clear Organizer Pouches)
Excerpt: “Earlier this week, I covered a tip for lightening your travel load by making your AirPort Express Base Station serve double duty as a USB charger. But another place you can cut back is cables, which, collectively, can add a surprising amount of weight to your laptop bag—not to mention more than a little clutter.”
Read the entire article by Dan Frakes at Macworld. Featured in the article are our Clear Organizer Pouches.
Flickr: Medium Clear Organizer Pouch
Above: a picture of a Medium Clear Organizer Pouch on Flickr.
Update: Camera Insert
Many of you are emailing or calling us to ask for updates on the new camera insert that Tom is designing. Here’s the latest: the design is completed, parts have been ordered, and we’ll have the first sample to photograph in 3-4 weeks, at which point the insert will be available for pre-order. Stay tuned!
Large Cafe Bag on KONG TV 8:45 AM tomorrow
Seattle area residents may want to tune into KONG (channel 6) at 8:45 AM tomorrow to see our Large Cafe Bag on television.
To celebrate the television debut of the Large Cafe Bag and to make up for the fact that our Seattle Factory Showroom is temporarily closed, we are offering complimentary UPS Ground (guaranteed next day delivery within Washington, provided the item ordered is in-stock) shipping on all orders shipping within Washington State. Simply enter SEATTLE in the comments box during checkout to receive the free shipping. Note: the free shipping is only for orders shipped within Washington State.
Video: How to fold the Shop Bag
TOM BIHN Forums user maverick has been creating great videos demonstrating how our bags work. This video demonstrates how to fold the Shop Bag into itself. We’ll be posting more videos each week – or, to see all of maverick’s videos now, visit the TOM BIHN YouTube channel.
About Us: Lee (Findings Lead)
Lee is our Findings Lead. He makes sure the sewing floor has all of the buckles, zippers and pieces of webbing they need to make your bag. With the exception of fabric, every component of a TOM BIHN bag is processed through Lee’s work station in our Seattle factory. Lee knows that it’s the smallest details that count, and he counts (accurately) the smallest details. Lee is like the Zen Master of bag parts: even the largest orders are quickly dispatched without hurry or stress.
To meet more of our crew, visit our About Us page.
