“Anyway, I was in Seattle for a conference, and a visit to the Tom Bihn store was high on my must-dos. I called and they said they would be open Mondays. My friend and I walked down all the way on First Avenue from the Convention Center–downtown; a good hour long walk. It was a great day for a walk in Seattle, and I got to see the city in ways that you don’t when you drive around.
When we arrived at the store, it was closed. There was a note that said the store would not be open cos of the weather. I was so disappointed that I was willing to cry; and trust me, I am not even young!!! I went to Outdoor Research, and they were truly helpful and gave me a number for June who works at TB.
And wonder of wonders, June said she was up at the factory, and she brought us up on the elevator; and for the next hour, she left us to our devices in the store….I was completely taken aback. The place was completely clean, clear, uncluttered; and the folks acted like I was just visiting their home. No one hovered around; or watched; or sold me anything. They just let me explore. I walked around the factory—and watched the bags being made.”
Posted by Shiva in the TOM BIHN Forums. Read the full post here.